Returns

Returns Policy

At Elysium Prints our priority is our commitment to offering you top quality products and getting your satisfaction up to 100%!

Incorrect or Damaged Goods

In the unlikely even we sent the wrong item to you, or your item has been damaged in transit, send us an email to contact@elysiumprints.com with a digital photo of the damage and the shipping container. Please have the word Return in your subject in the email to help us get your email processed as soon as possible. 

We would ask you to answer the following questions regarding your Return:

Order number (can be found on the confirmation email)
A brief description of the reason for the return
Would you prefer a replacement or a refund?

We aim to respond to all emails within 48 hours and will inform you of the next steps. If you selected for a refund we will refund the full cost of the goods purchased and the shipping fee where applicable. 

Other Returns

If your items arrived in the expected condition however you have changed your mind, don't worry! You can return your item within 30 days of receipt and receive a refund for the price of the product.

The only exception for this rule being customized items, which have a no-return policy. Don't worry though, we always send you a proof of what we are customizing for you and will await your confirmation prior to dispatching it to you. 

To return an item, please pack them in the original tube or box Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID and/or item number. We encourage you to include a brief description of the reason for the return.

Please be aware that you are obligated to bear the direct cost of returning the goods. We strongly encourage you to return your item via postage with tracking. If you are returning an item that is not normally capable of being returned by post, you are still responsible for the cost of returning the item. 

Refund Payments 

Refunds will be issued by the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such refund.  

Acceptance of Order 

We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).

Pricing 

We reserve the right to cancel any order that has been placed for a product which is priced incorrectly and is an obvious human typographical error. 

Product Descriptions

We attempt to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.

Disclaimer 

We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.

Modification of Terms

We reserve the right to make changes to our website, our policies, our  at any time and in our sole discretion. Therefore, you should review our policies, terms and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes.

 

Returns